Business Process Analyst – Operational | Full-Time | Hills District, Australia

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December 29, 2020

  • 6 Month Contract- potential to extend
  • Business process analysis; workflow , process mapping
  • $700-725 per day
  • IT service management (Jira) & customer journey
  • Australian Icon

The Low Down

Newly created role due to business growth. Two initial projects to focus on; you will firstly provide business process analysis on level 1-4 support workflows of a cutting edge IOT product. Secondly you will process map the customer journey covering people, systems and processes. This is a non-IT, business process analyst role with a focus on workflow process analysis.

Core Tasks:

  • Conduct workshops with internal and external stakeholders to gather requirements
  • Map is and to be processes
  • Gap analysis
  • Creation of user stories
  • Creation of documentation including workflows and process models
  • Build strong relationships and drive collaboration to improve performance of core end to end operating processes.
  • Present back options to key internal stakeholders re recommendations

What Great Looks Like:

  • Min 3 years current business process analysis with a focus on workflow requirements analysis
  • Background focused on operational business analysis; customer focused.
  • Superior documentation skills
  • Experience with Jira
  • Proven ability to work in an agile environment
  • Ability to work autonomously
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