December 29, 2020

• 6 Month Contract- potential to extend
• Business process analysis; workflow , process mapping
• $700-725 per day
• IT service management (Jira) & customer journey
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The Low Down

Newly created role due to business growth. Two initial projects to focus on; you will firstly provide business process analysis on level 1-4 support workflows of a cutting edge IOT product. Secondly you will process map the customer journey covering people, systems and processes. This is a non-IT, business process analyst role with a focus on workflow process analysis.

Core Tasks:

• Conduct workshops with internal and external stakeholders to gather requirements
• Map is and to be processes
• Gap analysis
• Creation of user stories
• Creation of documentation including workflows and process models
• Build strong relationships and drive collaboration to improve performance of core end to end operating processes.
• Present back options to key internal stakeholders re recommendations

What Great Looks Like:

• Min 3 years current business process analysis with a focus on workflow requirements analysis
• Background focused on operational business analysis; customer focused.
• Superior documentation skills
• Experience with Jira
• Proven ability to work in an agile environment
• Ability to work autonomously